The agreement between you and Galene Sea, written to be read. Nothing in these terms affects your statutory rights as a consumer under the laws of England and Wales — where a term and the law disagree, the law wins.
Last updated: 2026
1. Who we are
This website is operated by Galene Sea. You can reach us at any time at care@galenesea.com — a real person reads every message, usually within one working day.
2. These terms
By placing an order you accept these terms, our Privacy Policy and our Delivery and Returns policies, which together form the whole agreement between us. Please read them before ordering — they are written to be understood, not to hide anything in the small print.
If any term is found unfair under the Consumer Rights Act 2015, that term does not apply; the rest continue in force. We may update these terms from time to time; the version that applies to your order is the version in force on the day you placed it.
3. Ordering and contract
When you place an order you make an offer to buy. The contract forms when we send you a dispatch confirmation — not at checkout, and not at the order confirmation stage. This means that if a piece has sold out, been mispriced, or cannot be made as described, we decline the order and refund you in full, and no contract existed for that item.
Please check your order confirmation carefully and tell us as soon as possible if anything is wrong — it is much easier to fix an address or a size before the parcel leaves us.
4. Prices and payment
All prices are shown in the currency selected at checkout and include VAT where applicable. Delivery charges are shown separately before you pay. Payment is taken when the order is placed, or as otherwise shown at checkout. We accept the payment methods displayed at checkout; we never see your full card details.
If we discover a genuine pricing error after you order, we will tell you honestly, give you the choice of paying the correct price or cancelling, and refund you in full if you prefer to cancel. We will never take a higher price than the one shown at checkout without your agreement.
5. Goods and natural variation
Pearls are natural; slight variations in colour, shape, lustre and surface are inherent and are not defects. No two pearls are identical — that is rather the point. Images are representative; colour may vary between screens, and we photograph in honest light rather than flattering light. Every piece is described as accurately as photography and honesty allow.
If a piece arrives and it is not what you expected, your 14-day cooling-off right applies in full — see our Returns & Refunds policy.
6. Delivery
We deliver to the addresses and on the terms set out in our Delivery policy, which forms part of these terms. In short: tracked dispatch within 1–2 business days, delivery within 30 days as the law requires, and risk passing to you only when the parcel is in your hands.
7. Cancellation, returns and faulty goods
Your rights to cancel, return and claim for faulty goods are set out in full in our Returns & Refunds policy, which forms part of these terms. Nothing in these terms limits those rights — not the 14-day cooling-off period, not the 30-day rejection right, not the 6-year claim window.
8. Our liability
We are responsible to you for loss or damage caused by our breach of these terms or by our negligence, but only where it is a foreseeable consequence of that breach. We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
This website is for consumers. We are not liable to businesses for indirect or consequential loss, and we do not sell for resale through this site — for wholesale, write to us directly.
9. Intellectual property
All content on this site — text, photography, design, branding — belongs to Galene Sea or its licensors and may not be reproduced without permission. You may view, download and print pages for your own personal, non-commercial use. If you are a journalist or creator and want to use our images, ask — the answer is usually yes.
10. Using this website
Please use the site as it is meant to be used: browse, order, enjoy. Do not misuse it — no attempting to breach security, no scraping at scale, no using the site in a way that breaks the law. We may suspend access to anyone who does, and we may report anything unlawful to the proper authorities.
11. Complaints
Email care@galenesea.com with your order number and we will respond within 5 business days and do our best to put things right. If we cannot resolve a dispute between us, we will tell you what other options are available, including alternative dispute resolution where one is offered for your dispute, and your right to raise the matter with trading standards.
12. Events beyond our reasonable control
If something outside our reasonable control — a storm, a strike, a customs closure, a public-health emergency — delays your delivery or prevents us from meeting an obligation, we will tell you as soon as we can and do our best to keep the delay short. Your right to cancel for a full refund if delivery takes longer than 30 days is unaffected. If such an event continues for more than 30 days, either of us may cancel the affected order for a full refund.
13. Governing law
These terms are governed by the laws of England and Wales. As a consumer, you also benefit from any mandatory protections of the law of the country in which you reside. Disputes are handled with common sense first, and the courts of England and Wales otherwise.