A real person reads every message. Usually within one working day — and always within five working days.
Last updated: 2026
Write to us
Email: care@galenesea.com
Hours: Monday to Saturday, 9 am – 6 pm (UK time)
Email is the fastest and most reliable way to reach us, and it keeps a record of everything — which is exactly what you want when the subject is an order. Write in any language you like; we will reply in yours if we can.
Before you write
- Order questions: include your order number — it turns a day of searching into a minute of answering.
- Sizing: a photo of your hand or wrist helps more than measurements. We will tell you honestly which size suits, even if the honest answer is "the larger one".
- Repairs and restorations: a photo of the piece, and a line about what happened. We will tell you honestly what can be done — and what it would cost — before you post anything.
- Gifts: tell us if it is a gift and we will keep prices off the packing slip and add a handwritten note.
Complaints
If something has gone wrong, email us with your order number and what happened. We acknowledge within 5 business days and will do our best to put it right — properly, not with a discount code and an apology template. If we cannot resolve a dispute between us, we will tell you what other options are available, including your right to complain to trading standards or use alternative dispute resolution where one is offered for your dispute.
Business information
Under the E-Commerce Regulations 2002 we display our trader identity here: this website is operated by Galene Sea, reachable at care@galenesea.com. For anything that requires a postal exchange — returns, repairs — we provide the relevant address by email when it is needed, so it is always current.
Wholesale & press
For collaborations, wholesale and press enquiries, use the same address with a line about who you are. We read everything, and we answer everything — even when the answer is no.